Eligible for return
Ready-to-ship pieces, returned in original packaging, within 30 days of delivery.
Not eligible
Custom and personalized pieces (engraved, sized to order, name pendants). Each is made uniquely for you.
How to return
Write to hello@arcazn.com with your order number. We'll send a tracked return label.
Damaged on arrival
If your piece arrives damaged, we replace it free of charge — simply send us a photo within 48 hours.
Last updated · 2026. Questions? Write to hello@arcazn.com.